Former Bank of the Cascades Clients: If you haven’t already, be sure to update the phone number for First Interstate Bank’s Client Contact Center (1-855-342-3400). The phone numbers previously used to access Bank of the Cascades’ Customer Support Center will not work as of March 6, 2018.
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House appliances is a term and that is utilized very popularly these days but what does it stand for? Household appliances stand with the mechanical and electrical items that are utilized in your own home to the operating of a usual domestic.
I will post a letter I just sent to the President and CEO of First Interstate. I will xxx out the names of the people involved so they at least can save a little face. I like another poster of reviews will say get out while you can. If you are looking for a bank that takes care of business with "Ethics and Integrity" you need to look elsewhere. XXXXX X. XXXXX401 North 31st StreetBillings, MT 59101 Mr.
XXXXXX,Im writing concerning a problem I am having after making a deposit in your bank. Specifically Branch # 4376 and the employee that mishandled this transaction is xxxxx xxxxx. I deposited $9,244.38 on Monday November 20th. I checked my account online after I returned home that day. I discovered that the entire amount had been deposited and shown as a withdrawal along with an additional $8844.
38 representing funds placed on hold. Needless to say this overdrew my account by 16,654.92. I called your customer service # 855-342-3400 and they did try to help. They contacted the branch and got the $9244.38 withdrawal removed. I asked about the $821.36 that was deposited in error out of my line of credit. They stated this would correct itself when the system updated overnight. Tuesday morning November 21st, I checked my account online.
Not only didnt the $821.36 get moved back to my line of credit I also had a $60.00 fee for an overdraft. I called your customer service line once again but, they were unable to get in touch with anybody at my branch as it was before 9:00am. I asked to have the Branch manager call me first thing so we could get this matter resolved. I was told an email was sent to the manager of the branch. I didnt receive a call from the Branch manager so I went up to the bank.
The manager was not in so xxxxxxx xxxxx tried to correct the issues. I have to say I spent an hour with Ms. xxxxx and the only thing that got corrected was the $60.00 overdraft fee. She was unable to move the $821.36 back into the line of credit. She eventually said she would do it the Old Fashioned way and filled out a paper form and had me sign it. She stated that the funds would be taken out of my Checking account and placed back into the line of credit.
Wednesday November, 22nd. I checked my account online and I see that the $821.36 has been taken out of my checking account but it hasnt been credited back to the line of credit. Where did my money go? In all my years of doing business I have never dealt with this level of incompetency with any bank. Please tell me why I should continue to utilize your services. I will include copies of my account that I printed.
I am also including a copy of the hold paperwork Mr. xxxxx provided me with. I want to note that even after going to the bank on the 21st and speaking with Ms. xxxxx who conferred with Mr. xxxxx several times there is a $200.00 error on this document. You will see that the amount of the deposit was $9,244.38. The amount of funds that were delayed availability is $9044.38. Wednesday the 22nd $4800.
00 will be made available. Thursday the 30th $ 4044.38 of these funds will be made available. These last 2 figures add up to $8844.38. The actual amount of funds delayed should have been this amount $8844.38 and not the $9044.38 as stated in this document. I cant begin to tell you the frustration I have experienced by just depositing money into your bank. I expect to have another large deposit to make the first of the year and I certainly dont want to have to go through this again.
I would request that my branch be moved to the Garden city branch and taken out of the #4376 branch. A simple deposit shouldnt require me to take time out of several days to correct the banks error. I dont have faith in Mr. xxxxx or Ms. xxxxx ability to correctly take care of my banking business. In closing I would ask that someone from the corporate office contact me to let me know this issue has been rectified.