I have had my account since 2009 but something changed over the last 2 years. Their terrible system is only surpasssed by their horrible customer service. In Oct of 2016 some portal they have in Texas got hacked and my account was comprimised here in Omaha so they shut the account down. This was only after I found it out because when trying to use my card online the address no longer matched. Then it took them 2 weeks to get a new card to me.
Now we come to March of this year and my online payment already set up for all of 2016 and Jan & Feb of 2017 does not go through even though I got an e-mail saying it did. I find out about this through a letter 14 days later in the mail! Customer Service tells me I must have puched the wrong radio button for checking versus savings however there is NO radio buttons only a drop down menu to selet the already stored pmt.
account. A "supervisor" makes a manual payment and guess what, it doesn't go through again. I find out again by mail 14 days later and now account has been suspended. I call again and this time force "supervisor" to make 3 way call with my bank where they tell him their system is dropping numbers off the account and that is why it isn't going through. Once again a manual payment is made and my bank tells him there are funds to pay they just need to submit it correctly.
I ask supervisor to remove the suspension and he says he can't until they get the payment but as soon as they do the suspension will be removed. This time I watch my bank account and indeed the payment goes through. Flash forward to April, I am in a store and the card is declined. I come home and call to find out that "even though the account is now current, unless I show them proof of payment from my bank, I have to wait 10 business days for the hold to clear! So bottom line, nothing was my fault but I am penalized.
Have new Visa card on the way from a reliable bank and shut this one down. Save yourself a lot of time and hassle. Stay away from FNB Omaha, they no longer appreciate customers like they used to and their IT department needs help!See Also: Furniture And Appliance Rental
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